Terms of Service
Effective 26 August 2026
These terms cover your use of the NTRLY app. Using the app means you accept them.
Your account
You're responsible for what happens under your account and for keeping your sign-in details to yourself. One person per account; a household is how you share with other people.
Households
Whoever creates a household owns it and can remove members or hand the household over. Members can see everything in the household's kitchen. Anyone holding the join code can join, so regenerate it if it gets out.
Subscriptions
Premium renews automatically until you cancel. Who bills you depends on where you bought it: buy inside the iPhone or Android app and your app store bills you; buy on ntrlyapp.com and we bill you directly through Stripe. The price and what you get are the same either way, and Premium applies to your account rather than to one device — buy it anywhere and it works everywhere you sign in.
Free plan and no trial
NTRLY has a free plan, Basic, that never expires and needs no payment details, so you can use the app for as long as you like before deciding whether Premium is worth it. Because of that, Premium does not include a free trial: when you subscribe, you are charged from the start of your first billing period.
Cancelling
You can cancel at any time, and you keep Premium until the end of the period you have already paid for — cancelling never takes access away on the spot and never removes your data. Where you cancel depends on who bills you. Bought on iPhone: Settings, then your name, then Subscriptions. Bought on Android: the Play Store, then Payments and subscriptions. Bought on ntrlyapp.com: Settings, then Subscription & Billing, in the app or on the web. A subscription bought in an app store cannot be cancelled by us — Apple and Google do not permit it, and it will not appear in NTRLY's own billing screen. Equally, a subscription bought on the web will not appear in your app store subscriptions. If you cannot find yours, email support and we will tell you which one you have.
Refunds
If your app store billed you, refunds are that store's decision and are requested through them — we cannot issue them on your behalf. If we billed you directly for a web subscription, email support and we will deal with it. Cancelling stops the next charge; it does not refund the current period by itself.
Adverts
The free tier is supported by banner adverts. Premium removes them for as long as the subscription is active. If a subscription lapses the adverts return, which is the only thing that changes.
Food safety
Expiration dates, freshness estimates and nutrition figures in NTRLY are estimates to help you plan. They are not a food-safety guarantee. Always check the packaging and use your own judgment before eating something.
Allergies
Allergen filtering is based on the information available for an item, which is often incomplete. Never rely on the app alone for a severe allergy — read the label.
Prices and stores
Prices in the app are typical prices or prices other shoppers reported, not live prices from the store, and can be out of date or wrong. Confirm at the store before you buy.
Acceptable use
Don't attempt to break, scrape or reverse-engineer the service, and don't use it to store anything unlawful.
Changes
We may update these terms. Material changes are announced in the app before they take effect, and continuing to use NTRLY after that means you accept them.
Questions about this document?
Write to info@ntrlyapp.com and a person will answer — normally within one business day.
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